
EXCELLENT Based on 128 reviews Posted on Jake BlackwellTrustindex verifies that the original source of the review is Google. Probably one of the best retail experiences I've had. The staff could not have been more knowledgeable or helpful, even on an extremely busy afternoon. Excited to go back and collect our pram and car seat.Posted on Jasmine FentonTrustindex verifies that the original source of the review is Google. Really helpful service, couldn’t get my icandy pram together which I purchased two years ago for my first child from baby lady but it was no trouble for the ladies : free of charge as well as I brought the pram from there. Really lovely and knowledgeable ladies. Thank youPosted on Dory Photography KentTrustindex verifies that the original source of the review is Google. Very lovely shop with a really friendly and welcoming team. The staff are always happy to help with the choice, explain everything in detail and answer all questions, which makes the whole experience very comfortable and relaxed. We bought our Cybex e-Priam stroller and a baby cot there and were very happy with the service. They take time to help you choose what is actually right for you and your baby. What I appreciated the most is the support even after the purchase. If any issue comes up, they react very quickly and try to solve everything as smoothly as possible. Recently we had to contact them regarding the stroller warranty and they responded immediately. They handled all the communication with the manufacturer themselves and even provided us with a replacement stroller while ours was being repaired, which was incredibly helpful. It is really nice to see a store that cares about their customers not only when you are buying something but also afterwards. Thank you for the great service and support. I would definitely recommend this shop. 😊Posted on Chloe RostronTrustindex verifies that the original source of the review is Google. Brought our travel system last year and only recently have I been having issues with the isofix base. I contacted the baby lady and within a few days of contacting her, I attended the store and they replaced it with a new one. Excellent customer service as always!Posted on Emma HartTrustindex verifies that the original source of the review is Google. I had a really great experience choosing a new pram today. The staff member identified prams that fit what I was looking for, to replace my current pram. They were very knowledgeable and showed me a good selection of options, including how to fold them down etc. They let me try out the models with my baby in them, which was so helpful in deciding what to go for. They gave me a little time to think it over with no pressure. Once I decided to purchase, they had the pram in stock and were able to build it while I was there. I've taken my baby out in the new pram and I'm delighted with it. I dont think I would have found this pram without the staff members help. Overall this was a great experience - thank you!Posted on Sophie DTrustindex verifies that the original source of the review is Google. My husband and I visited Baby Lady last weekend and had the most wonderful experience. We are first time parents and we were definitely overwhelmed by all the different prams & car seats available. Sarah was absolutely amazing, she was so informative and super friendly and made sure to recommend items based on our lifestyle, her help was invaluable. I also really loved that there was no pushing selling and Sarah would give us time to wonder about on our own and only stepped in when she saw we were a bit clueless. Honestly had the most lovely first shopping experience and we can't wait to go back. If anyone is looking for baby items, baby lady is the place to go - they have all the brands under the sun and they are so knowledgeable about each product and can help you compare and decide. So glad we found you - thank you again Sarah & Baby Lady!Posted on Jenni LouiseTrustindex verifies that the original source of the review is Google. Wonderful experience from the first time I stepped into the shop. Everyone so kind and helpful. So nice to be able to go somewhere and be able to get a feel of the pram. Wonderful choice of baby items, everything from accessories to travel systems, even everything needed for a perfect nursery. Great prices and truly wonderful staff, Very knowledgeable. Highly recommend to anyone in need of baby items. Thank you for helping me find the perfect travel system for my baby 🥰Posted on Amy JacksonTrustindex verifies that the original source of the review is Google. Brilliant- professional and full of wonderful useful advice. We found out we were having twins- So the first place we decided to look for prams was baby lady & this is where we found our perfect one. Staff were knowledgable, approachable and offered alternative double style prams so the decision was truly ours. The process of buying and collecting was very easy. We Loved the fact they have a business WhatsApp number so they are always contactable especially if have lack of time or just want to ask a quick question so thank you. We also went back to baby lady to purchase car seats for our twins and our older child in our existing car- this process again was stress free, the staff were knowledgable and explained everything to myself and husband of The options we had. We were lucky that the car seats we had decided on were in stock and took them away that day. Will highly recommend baby lady to other expectant parents. Thank you for making what could have been stressful times really amazing moments within our pregnancy journey. Ps, our twins love their new wheels, that they can be in the carry cot together for a little while as this style pram enables it to be a single as well as a double. Thank you.Posted on Lauren WardTrustindex verifies that the original source of the review is Google. I can’t recommend Baby Lady enough. We had ordered our Silver Cross pram from elsewhere which got cancelled last minute. I called up Baby Lady to see if they had any stock, and they were so incredibly helpful and kind and sorted our pram within 24 hours for us to collect after letting us know they had one in their stock room. So friendly and helpful and I wouldn’t go anywhere else in future!Posted on Hannah WadeTrustindex verifies that the original source of the review is Google. Had the best experience with Baby Lady they are a incredibly helpful team they were willing to help with anything we needed. Would 100% recommend using them and I wouldn’t think twice about going to them again.
Baby Accessories, Pushchairs, Prams, Car Seats, Furniture and much more in one of the UK’s largest baby store.
Browse baby products online or visit our baby shop in Kent.
In-store shopping
You don’t need an appointment to visit. We are open Monday to Saturday from 9:30 till 17:30.
We operate a locked door policy for security reasons. However, you can ring the bell and one of our staff members would be happy to welcome you.
If you need a specialists advise please let us know.

Welcome to Baby Lady, Kent’s leading independent baby goods store.
You’ll find leading brands in stock, with new lines coming in all the time. We only sell products that we love, and we prioritise quality of range over quantity.
We have two floors of display showrooms at our Canterbury store, including nursery furniture, prams, pushchairs, buggies, car seats, cots, bedding, highchairs, toys and more.
Our friendly, knowledgeable staff are always happy to offer help and advice. If you plan to visit the store, please see the note on booking appointments; otherwise feel free to give us a call, or drop us a message.




































